Refund policy

At Athlab, we are committed to offering carefully curated pieces selected for style, quality, and exclusivity. Due to the nature of our products and fulfillment process, all sales are considered final sale.

Please review our policy carefully before placing your order.

All Sales Are Final

We do not accept returns, exchanges, or refunds for:

Change of mind
Incorrect size selected by the customer
Personal preference
Color or style expectation
Shipping delays caused by carriers or customs
Orders refused or not collected by the customer

By completing your purchase, you acknowledge and agree that all items sold on our website are final sale.

Damaged, Defective, or Incorrect Items

We only review claims if you receive:

A damaged item
A defective item
The wrong item

If this happens, you must contact us within 48 hours of delivery at:

Email: team@athlab.site

Your email must include:

Your order number
Clear photos of the item
Clear photos of the packaging
A short explanation of the issue

If your claim is approved, we will determine the most appropriate resolution, which may include:

A replacement
Store credit
Or a partial/full refund, at our discretion

We reserve the right to deny any claim that does not meet the conditions above.

No Return Shipping / No Physical Returns

For operational and logistical reasons, customers should not return items to any sender address shown on the package.

We do not accept unauthorized returns.

Any return sent without prior written approval from our support team may be refused or remain ineligible for refund or review.

Sizing Responsibility

Please review all sizing information carefully before placing your order.

We strongly recommend checking:

Product descriptions
Size charts (when available)
Fit recommendations

Because all items are final sale, we are not responsible for sizing issues resulting from customer selection.

If you need help before ordering, feel free to contact us at team@athlab.site.

Order Cancellations

Because orders are processed quickly, we cannot guarantee cancellations or changes after an order has been placed.

If you need assistance, please contact us as soon as possible at team@athlab.site.

We will do our best to help, but once an order enters processing, it may no longer be modified or canceled.

Shipping Delays

We are not responsible for shipping delays caused by:

Postal carriers
Customs clearance
Weather conditions
Peak season demand
Incorrect address entered by the customer

Shipping timelines shown at checkout or on the website are estimates only and are not guaranteed delivery dates.

Chargebacks & Disputes

By purchasing from Athlab, you agree to this policy and understand that all orders are subject to our final sale terms.

Submitting a chargeback or payment dispute for reasons covered under this policy — including dissatisfaction with style, fit, personal preference, or misunderstanding of delivery estimates — may be considered a violation of our store terms.

We reserve the right to provide this policy, order records, shipping confirmation, and customer communication as evidence in any dispute process.