Shipping policy

At Athlab, we are committed to providing a transparent and reliable shopping experience. Please review the information below regarding order processing, shipping times, and delivery expectations.

Order Processing Time

All orders require 2 to 3 business days for processing before shipment.

During this time, your order is being prepared, packed, and arranged for dispatch.

Please note: processing time is separate from shipping time.

Estimated Delivery Time

Once shipped, orders are typically delivered within 7 to 13 business days, depending on the destination and local carrier operations.

Estimated total timeline:

Processing: 2–3 business days
Shipping: 7–13 business days

Please note that these are estimated delivery windows and are not guaranteed.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Please allow some time for tracking updates to appear after the shipping confirmation is sent.

Possible Shipping Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to factors outside of our control, including:

Carrier delays
Customs processing
Weather conditions
Peak holiday or high-volume periods
Local delivery disruptions

Athlab is not responsible for shipping delays caused by external courier or customs issues.

Shipping Address Responsibility

Please make sure your shipping address is entered correctly at checkout.

We are not responsible for orders shipped to incorrectly entered or incomplete addresses provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at team@athlab.site. We will do our best to help if your order has not yet entered processing.

Lost, Stolen, or Delivery Issues

Once an order has been shipped and handed over to the carrier, responsibility for transportation lies with the shipping provider.

If your package is lost, stolen, or marked as delivered but not received, we recommend contacting the carrier directly using your tracking number first.

If you still need assistance, feel free to contact our support team and we will review the case.